ACF Standby Systems Blog

Category archive: Service Providers

Who Should Maintain your Generator?

Generators and standby systems are necessary pieces of equipment for most businesses. Weather and utility company failures can cause power outages in any season, so being prepared means having a backup plan for your power needs. It might sound like wordplay, but realistically you need a backup plan for your backup plan. What we mean is that you need a generator maintenance plan to ensure that your system is ready to help you when you need it.

Some companies prefer to forego purchasing a sound maintenance plan and choose to handle this necessary activity internally. Their argument is that if a company has staff on hand who already know how to work with engines, they can save money by performing maintenance themselves. Most often this happens with facilities that purchase diesel fueled generators or standby systems as some companies have mechanics on hand with experience fixing and maintaining these types of engines. While we will not tell you that it is impossible for someone with little to no generator experience to perform these duties, bear in mind that your mechanics likely have other duties; if your team is caught up fixing a fleet of vehicles, generator maintenance can easily end up on the back burner. After all, no one will notice until the power goes out.

Basic Maintenance Necessities

  • Lubrication- Your system’s engine needs to be lubricated just like your car’s engine does. If the internal pieces cannot function , your unit will not work correctly. Debris can build up on engine parts from use and from being outside in the elements. Proper lubrication is a must.
  • Belts and hoses- Belts and hoses keep your engine moving and fuel pumping. Time and the heat and humidity that your generator will be exposed to in Florida can take a toll on these necessary parts. We recommend quarterly maintenance to inspect these vital pieces. A loose or weakened belt can break, and even a tiny disruption in a fuel line can cause your unit work improperly.
  • Exercise- All engines need a little work out from time to time. They should be started and allowed to run in order to help stop build-up on interior parts. Many people do not consider this important practice and learn how necessary it is when their standby system does not come through for them in an emergency.
  • Load banking- This vital maintenance practice ensures that the exhaust system is functional. When your unit runs at less than a full load, which is very common, pieces of debris and unspent fuel can become lodged in the exhaust system. This causes your unit to be unable to properly cool and can cause major problems. Once a year your system should be run at full force. When you do this, unspent fuel is burned off and removed from your system. Keep in mind that if you are maintaining your system internally that this process takes several hours and may interfere with your staff’s other duties. Additionally load banking is only part of exhaust system maintenance; the entire exhaust system should be checked for leaks and worn pipes to make sure your system is in shape.
  • Oil and filter replacement- This must be done at regular intervals, depending upon number of hours that your system has operated. Each unit will be a little different, but regardless the oil and oil filter must be changed just like the ones in your car. The engine in your generator will suffer just like the one in your car if this is not done.

In reality these points of maintenance are just the tip of the iceberg. Other things must be done and the entire unit must be inspected to ensure that it is in working order. If you feel that your internal staff can handle such a task, then doing it yourself might not be bad option for you. Keep in mind that it takes time and that standby systems’ engines are not exactly the same as the engine in a vehicle or a piece of heavy machinery. If your maintenance technicians don’t not know what they are looking for, they can easily miss some basic yet important issues that need to be addressed in order to keep your unit running. The city of Lake Wales made a specific effort to budget for their generators and standby systems to be maintained. The same foresight is needed for larger areas such as Miami and Tampa as well.


Cummins Power

City of Lake Wales

This Old House

Finding a commercial generator service provider

At this point you know that you need to service your generator. There are plenty of options out there for service providers, so who do you go with? We have some suggestions that will help you make your generator service provider decision. Making sure that you choose a capable service provider is important; after all if your generator doesn’t work when you need it, you might as well not have it.

Do they know what they are doing?

Granted the technician who shows up likely knows more than you about generators, but how knowledgeable is he, really? Generator knowledge comes from two basic areas: certification and experience. At ACF Standby Systems, all of our technicians are certified to repair and maintain generators. They have undergone training to prepare them to work in the field. As far as experience is concerned, we have been in the generator business for over twenty years. We have worked on multiple types of generators and formed relationships with many happy customers.

Will they be there when I need them?

Some companies look to be extremely “organized.” They are so “organized” that they will only come out according to your service plan. The fact is, power outages do not follow a schedule. You need a service provider who is willing to fix your generator at any time. At ACF Standby Systems, we can send a trained technician twenty-four hours a day, seven days a week. We can get computer servers back up and operating or make sure that the perishable inventory in your walk-in freezer does not thaw out, even if it’s two o’clock in the morning. Our customers who sign service agreements with us are our top priority when an emergency situation arises. We get them back up and running first.

Are they willing to work with you?

All service agreements will involve you entering into a contract. Make sure that the contract you sign is the one you need. We offer a variety of terms, and so should any service provider you hire. If you want a basic service plan then that is what you should get. You should not be forced into a plan that involves more than you want. Don’t get us wrong, we will tell you that you need an annual load bank test to make sure that your equipment can handle a full electrical workload, but we won’t be pushy when it comes to finer points. If you don’t want a full service contract that is fine– we will taper a contract to meet your basic service needs and then add in the other services that you want. We believe in working with our customers and we recommend that whoever you choose for service does as well.

At ACF Standby Systems, we believe in quality workmanship and respecting the customer. We carry these principles in everything that we do including generator servicing. We would love for you to consider us if you are currently looking for a service provider for your generator. Visit us online or call us if you have any questions that we can answer.

ACF Standby Systems
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